What is Tidio?
Tidio combines live chat, ticketing, automated Flows and the Lyro AI Agent in one customer-support workspace. Its pricing separates human support conversations, AI conversations and visitors reached by Flows.
Should you shortlist Tidio?
Support teams that want AI answers, live conversations, ticketing and escalation inside one operating workspace.
Pilot one support queue, measure human conversations, Lyro resolutions and Flows reach separately, then compare the combined monthly cost at representative volume.
Editorially listed. Not functionally tested by ToolVerity. Sponsorship, when present, never changes this assessment.
Tidio pricing
Tidio has a free plan and several paid paths. The current official page prices customer-service conversations, Lyro AI conversations and Flows separately, so buyers should model all three against expected usage instead of relying on one headline amount.
What to verify before you choose
- Billable human conversations and included seats
- Lyro AI conversation allowance and additional usage
- Flows visitor limits, channels and handoff requirements
Source checked August 19, 2026: Official Tidio pricing · Official Lyro AI Agent overview. ToolVerity summarized the public vendor material independently; recheck the source before purchase.